Privacy Policy

At RGV Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and mailing address when you contact us or request services
• Property Information: Details about your property, damage assessment, and insurance information
• Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited
• Cookies and Tracking: Google Analytics cookies, only if you accept them (see the Cookies section below)

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our water damage restoration services
• Process your service requests and communicate with you
• Send you updates, emergency alerts, and service-related information
• Improve our website and customer service experience
• Process insurance claims and coordinate with insurance providers
• Comply with legal obligations and protect our legal rights

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With contractors, technicians, and other service providers who assist in our operations
• Insurance Companies: When processing your insurance claims
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Opt-out of marketing communications

Cookies and Tracking Technologies

Our website uses cookies for one purpose only: Google Analytics, which tells us which pages people visit so we can keep the information that helps during a water emergency easy to find. We do not use advertising cookies, and we do not sell or share this data.

Analytics cookies are blocked by default. They are only set after you accept them using the cookie banner on your first visit. Declining sets no analytics cookies at all, and every part of the site — including the phone number, service pages, and the request form — keeps working normally.

We record your choice in your browser's local storage, not in a tracking cookie, so you will not be asked on every page. You can change your mind at any time by clicking Cookie settings in the footer of any page, which reopens the banner so you can accept or decline again.

You can also block or delete cookies in your browser settings at any time. Blocking them will not limit your ability to call us or submit a service request.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.